Terms and Conditions
HERO is a subscription platform that enables Circle of Climate Mobilizers to be paid by supporters so that they can have a basic income.

By using HERO you agree to the terms below. These are the HERO’s terms of use, which apply to all users of the HERO platform.

By “HERO” we refer to this platform and the services offered by Hero Labs B.V..

By “We,” “our” or “us”, we refer to Hero Labs B.V.

By using HERO, you agree to these terms, to our Privacy Policy and to our Cookie Policy.

We can collect and use your information in accordance with those policies.
Your HERO account
To create an account you must be at least 18 years old. You must provide us with accurate information and agree to keep your information updated if it changes.

You are responsible for all activity on your account, as well as the security of the account. If you violate our policies we may terminate your account. Don’t do anything illegal, abusive towards others, or that abuses our site in a technical way.

If you are being paid by HERO, you may be held accountable for what you do with those funds. As a result, we can also look at what you do with these funds off our platform.
HERO Circles
To join a Circle, please refer to the section:How to join a HERO Circle.

Also see here how HERO Verifies all Circles when they join the platform:How HERO Circles are verified.

When part of a HERO Circle, HERO provides the possibility to supporters to subscribe to your Circle. You can then receive monthly payments coming from these HERO Supporters monthly subscriptions to your HERO Circle, allowing you to focus on making policy change happen.

In exchange, you provide updates on your Campaign’s progress, Videos on your work, and the possibility to interact with you through Livestreams.

All content posted on the HERO platform should not be abusive towards other people and should not infringe others’ intellectual property, unless you have written permission to use it, or your use is protected by fair use.

HERO will handle payments issues such as fraud, chargebacks and resolution of payments disputes.

We may also block payments for violations of our policies or for compliance reasons, including collecting tax reporting information.

We may also block payments from supporters if we believe them to be fraudulent.

Sometimes activities like refunds can put your account balance into the negative. If your balance becomes negative then we reserve the right to recover those funds from future payments.
For each HERO Circle, there are 2 fees

- Platforms fee of 10% on all amounts raised through subscriptions for your Circle

- Payment processing fees of which depends on the currency used by the HERO Circle

The second is the payment processing fee, which is dependent on the currency selected by the creator.

- The payment processing fee for European Economic Area cards is 1.4% plus €0.25 per transaction.
- The payment processing fee for British cards is 2.5% plus €0.25 per transaction.
- The payment processing fee for International cards is 2.9% plus €0.25 per transaction.
- Some banks may charge supporters additional foreign transaction fee, which we do not control.
We collect tax identification information and report this to tax authorities as legally required. You are responsible for reporting any income or withholding taxes which may be due as a result of payments received. In particular, each Mobilizer will have an invoice each month for HERO: these payments are to be declared by each Mobilizer as freelancing revenues in their country of residence.

We are also responsible for VAT for payments from supporters in the EU. Where HERO is required to collect VAT, the VAT will be deducted from the subscription amount.

As a HERO mobilizer you are also responsible for keeping supporter data safe.
HERO Supporters
To become a HERO Supporter, you need to choose a HERO Circle, a Level of Subscription, starting at 10 EUR per month, and then to choose your payment method (Credit card, Ideal) to pay for the suscription. Depending on your level of subscription, you will be able to access Circle Updates, Circle Videos and Circle Interactions.

To learn more about this, watch out “How HERO works” video on the platform.

You can view your active subscriptions by going to the Main Menu on “Account Setting”, “My Subscriptions”, where you can also cancel your subscription at any time. You will loose access to the Circle(s) that you had subscribed to.

If you are located in the jurisdiction in which Hero Labs is required to charge and collect tax (e.g. VAT or, sales tax), then this tax is included in the total charge.

Our policy is that we do not provide any refunds, though we will allow for some exceptions where refunds are granted in our sole discretion.

You can permanently delete your account at any time by going to the Main Menu on “Account Setting”, “Account Information”. We can terminate or suspend your account at any time at our discretion. We can also cancel any membership subscriptions and remove any descriptions, posts or benefits at our discretion. You may not bring a claim against us for suspending or terminating another person’s account, and you agree you will not bring such a claim. If you try to bring such a claim, you are responsible for the damages caused, including attorneys fees and costs. These terms remain in effect even if you no longer have an account.
You may grant HERO access to your third-party accounts, such as Google. Each time you connect your third-party account, that third-party account will present a page that describes the information that HERO can access. At any time, you can revoke HERO’s access to those accounts using the respective third party’s security settings page.

Our creations such as our Logo are protected by trademark laws. We grant you a license to use our logo and other copyrights or trademarks to promote your HERO Circle page.
You will indemnify us from all losses and liabilities, including legal fees, that arise from these terms or relate to your use of HERO. We reserve the right to exclusive control over the defense of a claim covered by this clause. If we use this right then you will help us in our defense. Your obligation to indemnify under this clause also applies to our directors, employees, and third party service providers.
Warranty disclaimer
HERO is provided without any warranty. This also applies to our third party service providers.
Limit of liability
To the extent permitted by law, we are not liable to you for any incidental, consequential or punitive damages arising out of these terms, or your use or attempted use of HERO. To the extent permitted by law, our liability for damages is limited to the amount of money we have earned through your use of HERO. For this clause “we” and “our” is defined to include our directors, employees, and third party service providers.

Dispute resolution

These Terms of Use shall be governed by and construed in accordance with the laws of the state of The Netherlands. You agree to the non-exclusive jurisdiction of the courts in Amsterdam, The Netherlands for any disputes, claim or cause of action arising out of, or relating to or in connection with these Terms of Use or your use of this Web Site, including any disputes relating to the existence or validity of these Terms of Use, provided that you agree to submit any such disputes, claims or causes of action exclusively to the courts of Amsterdam, The Netherlands.


If any provision of these Terms of Use is held to be invalid or unenforceable, then the invalid or unenforceable provision will be replaced by a valid, enforceable provision that most closely matches the intent of the original provision and the remaining provisions shall be enforced.

Thank you for joining our Web Site.

Effective immediately, last Update: September, 2022

If you have any questions, please contact us on ourHelp Center.